The goal of the hospitality team is to make every service experience, especially Sunday services, a spiritual and memorable event for all who walk in. This will include leading groups in the following service areas:
- Parking Attendants (street level and parking lot)
- Greeters (will welcome all with a smile and open doors to foyer)
- Foyer & Lobby Attendants (will welcome all attendees, including informing parents of Infinity Kidz Zone, and directing them to information desk)
- Information Desk (manning desk and receiving guests to fill out information form & providing visitor’s packets)
- Café (prepare coffees, waters, drinks and pastries in the lobby area) – Team Lead Rae Cazares
- Ushers (welcome guests into sanctuary area, offer envelopes, tithe/offering collection, and monitoring room)
- Follow-Up (collect visitor’s connection cards, and collaborate with desk attendant to access info to send out “thank you for joining us” cards)
HOSPITALITY TEAM REQUIREMENTS
- Welcoming. One of the most important calls that Christ gives His church is to be welcoming to people. We are His ambassadors (2 Cor. 5:20), so, Jesus uses us to be His welcoming arms to draw people from the outside into His presence! He is the Seeker; we are the ones He seeks, and sometimes we are the ones He uses to seek others. It is God’s desire that all of His children will be saved, and, yet, few will accept His grace. It is the role of the Holy Spirit to save people, and we are the instruments through which He works. So, we must be a church who welcomes not only Believers, but also those who may never before in their lives have been inside of a church. This ministry of Hospitality has the role of being His ambassador.
- A Servant’s Heart. The core motivation for the Hospitality ministry is serving. In Peter 4:10 it reads, Each of you should use whatever gift you have received to serve others, as faithful stewards of God’s grace in its various forms.
- Organization. These team members must have a love for organization and collaboration. In 1 Corinthians 14:40 it reads, But all things should be done decently and in order.
- Expectations. The guidelines for Hospitality membership are:
- personal relationship with Jesus Christ
- a faith outlined by the creeds of the church
- an active membership in the ongoing life of the church
- Commitment. Attendance at workshops or training sessions, meeting an hour before service begins
- Preparation. Preparation begins an hour before Sunday service. Building at least two groups for each area would be best. The goal would be for individuals to serve one Sunday and sit the following Sunday. Team will meet on a midweek, if necessary, to make the Sunday experience effective to all members of team and most importantly to all who enter.
- Sacrifice. Being on the Hospitality team means sacrifice. If you’re called to the Hospitality ministry, you’re not there just to enjoy and receive. You’re worshiping in a different way. You’re attentive to what God wants to do through you.
HOSPITALITY TEAM DYNAMICS
The Hospitality Team will encounter all kinds of people and various degrees of personalities. Hence, the following are practical suggestions for dealing with team members:
- Be sensitive. This may be new to the member, so, be patient.
- Inspire. Building an environment to freely be creative is important.
- Mentor. Be ready to guide, teach and support your team with their ideas. The goal is to help the member grow a sense of ownership to their position and to their church.